Returns & Exchanges
At iSLAYBROWSUPPLIES, we maintain strict hygiene standards for our professional beauty products and accept returns on unopened, unused items within 14 days of delivery. Due to the nature of our supplies, any product with a broken seal or signs of use cannot be returned for safety reasons.
Initiate Your Request
Contact our support team with your order number and photos of the unopened items to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the items in their original professional packaging and include a copy of your packing slip to ensure accurate processing.
Shipping Your Return
Send your package using a trackable shipping service to the address provided by our team; please note that return shipping costs are the responsibility of the customer.
Inspection and Refund
Once our quality control team verifies the items are in sellable condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing